1. Solution home
  2. Quickstart Guides
  3. RockSTAR
Open navigation

RockSTAR QuickStart Guide

The RockSTAR is a handheld tracking device designed with portability and ease-of-use in mind. It is one of the most trusted, robust and reliable devices used by remote workers operating outside of cellular coverage. With satellite tracking and communication capabilities, RockSTAR ensures your team is always connected, even in the most remote locations. The RockSTAR is a handheld tracking device designed with portability and ease-of-use in mind. It is one of the most trusted, robust and reliable devices used by remote workers operating outside of cellular coverage.


IN THIS ARTICLE


RockSTAR Orientation



RockSTAR Basic Operations

Turning ON and OFF :

  • Turn ON your device by holding the OK button for 10 seconds. Leave in view of the sky for approx. two minutes to gain a satellite fix.
  • Turn OFF your device by pressing OK to access main menu and scroll down and select “Deactivation” in the main menu. Press OK again to confirm.

Device status :

  • NOT ACTIVE : This status means the device is not active to track, message or send out emergency alerts
  • ACTIVE : If your device displays "RockSTAR" on the screen it means it is ACTIVE for tracking, messaging and sending out emergency alerts


Distress alerts :

  • Trigger SOS : Lift the plastic flap at the base of the unit and hold the RED for 5 seconds to trigger an SOS. This will notify your ICE contacts. 
  • Cancel SOS : Press OK to enter the Main Menu. Scroll down to Alerts and press OK. Scroll down to Send Alert Cancel using the button and press OK.


Tracking :

  • Press OK to access the Main menu, scroll to “Tracking” and press OK. Press OK on “Status” and select with ON /OFF and press OK.


Send Manual Report :

  • Press / hold the UP button for 2 seconds this will prompt the Device to obtain an immediate GPS fix and transmit the position immediately.


Messaging :

  • Press OK to access the Main menu, scroll to “Messaging” and press OK. Send a message to an existing and non existing contact.

RockSTAR Charging

RockSTAR’s have an internal battery. Unscrew the cap from the bottom to reveal the USB port. The device can only be charged using a mini-USB. The battery life varies depending on the usage. ~2000 tracking reports can be generated on a full single charge. 


Enquiries

For assistance, please contact the TracPlus support team by emailing support@tracplus.com. Please provide the following information:

  • Name and contact number.
  • Serial number of the Device (see serial number label).
  • Symptoms of the fault.
  • History of action taken to attempt to rectify the fault.

Contact Support

  • NZ: 0800 872 275 or +64 3 477 8656
  • AU: 1800 330 740
  • US: (678) 782 8090

How can you improve this article?

We welcome your feedback to improve this article. Please send your suggestions to support@tracplus.com.




Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article