From time to time, device manufacturers release new versions of the software which runs on your tracking device tracker (called firmware) to fix bugs or add new features.


It is important that you keep your RockAIR's firmware up to date to ensure that you get the most out of your device. TracPlus will notify you via email if we determine that your firmware is out of date and needs updating. If you receive such a notification email, you should endeavor to upgrade your firmware as soon as practical.


The upgrade process is straightforward but can take some time. If the upgrade is interrupted or fails, there is a chance that the device stops working and may need to be returned to TracPlus or the manufacturer. As such, upgrades should be done when not under significant operational time pressure.


Before you start, you should ensure that the RockAIR (and the smartphone if you are using one) should be at a minimum of 40% battery. This is to avoid the firmware update failing partway through the process and "bricking" the RockAIR.


The latest firmware version for a RockAIR is 3.3.12 (please find the release notes at the end of this article).


How to update the firmware on a RockAIR:


There are three alternative methods that you can use to update the firmware on your RockAIR.


Option 1: Wirelessly with a iOS device and RockCONNECT.


This method requires a smartphone and a downloaded app called RockCONNECT. This method does not require the RockAIR to be removed from the aircraft.


 There are iOS and Android versions available. 


The iOS version is available here Rock7 Connect iOS

The Android version is available here Rock7 Connect Android (Note: there may be issues with earlier versions of Android devices) 


  1. Ensure your phone has Internet access via Wifi or Mobile Data, and that Bluetooth is turned on.

  2. Download and install the RockCONNECT app.

  3. Ensure your RockAIR is powered on.

  4. With your smartphone within 1 m of your RockAIR, start RockCONNECT.

  5. Select your RockAIR from the list of devices. The blue LED on the RockAIR will turn on when connected.

  6. Tap 'My tracker' if prompted.

  7. Choose About | Firmware Version and note the existing firmware version.

  8. Go to Advanced | Firmware Update.

  9. Unlock the device with the passcode 1 2 3 4 and tap 'Unlock Device.'

  10. Tap 'Update' at the top right of the screen to check if a firmware update is available for your RockAIR.


If there is a firmware update available, the RockAIR will start downloading it through your phone's internet connection. This may take up to 15 minutes to complete. During this time, your smartphone must remain turned on and near the RockAIR with the RockCONNECT app running.


Once the download is completed, the RockAIR will restart and begin installing the new firmware. This will take several minutes. Once the upgrade is complete, the device will restart itself.


IMPORTANT NOTE: If the blue LED flashes after the upgrade, the RockAIR has entered a self-test mode, and will require a hard reset to continue operation. To do a hard reset, press and hold the green button until all six LED's flash.


Reconnect to the RockAIR with RockCONNECT, and choose About | Firmware Version to confirm that the firmware version has changed.


Option 2: Using a PC and USB cable


You can also update the firmware on your RockAIR by connecting it to a laptop or desktop computer with a USB cable:


  1. On the RockAIR, press and hold the yellow Monitor and blue Mark buttons. All six LEDs will turn on.

  2. Press the blue Mark button once. The yellow LEDs will flash in a distinctive inner/outer pattern.

  3. Connect the RockAIR to your PC using a USB cable. The RockAIR will appear as a
    mounted drive.

  4. Download the two files linked at the end of this article to your desktop computer:

  5. Copy the both files onto the mounted drive.

  6. To disconnect, eject the mounted drive, and disconnect the USB cable.

  7. Both the power and Bluetooth LEDs will flash to indicate the firmware is being updated.

  8. All six LEDs will then flash as the device restarts with the new firmware.

  9. Restart the device for normal use.


IMPORTANT NOTE: If the blue LED flashes after the upgrade, the RockAIR has entered a self-test mode and will require a hard reset to continue operation. To do a hard reset, press and hold the green button until all six LED's flash.


Option 3: Using a PC and an SD Card Reader


You can also update the firmware on your RockAIR by removing the SD card from it, and connecting to to a laptop or desktop computer with a SD Card Reader:


  1. Ensure the RockAIR is turned off.

  2. Remove the flexible silicon sleeve from the front of the RockAIR.

  3. Remove the SD card from the slot next to the green button by pressing the SD card in slightly. Note the orientation of the card as you remove it.

  4. Insert the SD card into a compatible SD Card reader connected to your desktop computer. The SD Card will appear as a mounted drive.

  5. Download the two files linked at the end of this article to your desktop computer.

  6. Copy the both files onto the mounted drive.

  7. To disconnect, eject the mounted drive, and remove the SD card from the SD Card reader.

  8. Reinsert the SD card reader into the RockAIR in the same orientation as you removed it.

  9. Replace the flexible silicon sleeve onto the front of the RockAIR.

  10. Power on the RockAIR.

  11. Both the power and Bluetooth LEDs will flash to indicate the firmware is being updated.

  12. All six LEDs will then flash as the device restarts with the new firmware.

  13. Restart the device for normal use.


IMPORTANT NOTE: If the blue LED flashes after the upgrade, the RockAIR has entered a self-test mode, and will require a hard reset to continue operation. To do a hard reset, press and hold the green button until all six LED's flash.


Troubleshooting


After upgrading, the tracker’s settings should be retained.  However, if your RockAIR does not operate as expected after updating the firmware, please contact TracPlus.


You may need to retry a firmware update attempt or try an alternative method if the firmware version does not change after attempting an update. If you continue to have difficulties, you should contact TracPlus.


Our support team can be contacted via Online Chat, by emailing support@tracplus.com or by calling +64 (3) 477 8656.


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3.3.12 Release Notes


SOG Monitoring (GPS errors):


These features depend upon SOG monitoring in order to adjust their state to correspond to being above/below a particular speed threshold:


• Fixed wing Taxi ing/Takeoffs/Landings

• Airborne vertical speed alerts

• Hover/Flight mode

• Auto Deactivation


Invalid GPS data over prolonged periods caused speed to be interpreted as zero leading to possible erroneous changes of state. State changes now occur only when supported by prolonged valid GPS data.


GPRS Log Upload:


Corrected an issue where some log files uploaded to Rock 7 via GPRS were corrupted (since V3.1.0).


Tracking Failures:


Corrected some conditions that can occasionally lead to automatic transmissions stopping. Some example cases:


• Deactivation/activation with, in particular, the activity+SOG feature enabled and burst mode fix rate set toward the faster end of its spectrum.

• Location refresh requests from the Connect App every 10 seconds whilst the tracker unable to obtain a GPS position fix.



SD card Insertion/Removal:


Improved reliability when experiencing frequent Insertion/removal of the SD card (i.e. that caused by mechanical vibration).



GPS failure at Deactivation:


Corrected a condition where particular configurations could cause a GPS fix to fail to complete, leading to failure of any further transmissions until the tracker is reset. The failure can happen when:-



GPRS with limited-power mode:


Corrected an issue where if a tracker was configured for limited power, and allowed to hibernate in GPRS mode so that GPRS communication was lost, it was not re-established when the tracker awoke. If awaking for a GPRS transmission then this would fail although if the tracker remained awake then the communication would eventually be restored.



Power Loss Deactivation with Power Loss Alert:


Corrected an issue where a simultaneous power loss deactivation and power loss alert (when configured) could cause a tracker to become unresponsive.

(Note: Only Griffin E boards are vulnerable to this issue)



Iridium/GPRS Contention:


Corrected an issue where transmissions became inhibited until a tracker reset, experienced in the following scenario:


• GPRS set as default transmit carrier.

• Deactivation immediately after an activation (mail check queued).

• Absence of Iridium network (mail check continuously retried)

• Re activation before deactivation is complete (contention between GPRS re initialisation and iridium transmit).


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