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Viewing tracking data from 3rd Party Devices in TracPlus

What is a Third-party Device?

A Third Party device is where another tracking provider, other than TracPlus, has activated your tracking unit and are providing the satellite airtime for you. In this situation, you may be using the other company's software to see the tracking of your assets. If an organisation, such as NAFC/AFAMS or other government organisations, requires the tracking to be made available to them through TracPlus, then the owner of these devices and their airtime provider need to forward their tracking data to TracPlus. In this situation, this is what we call a Third Party Feed as the airtime provider (the third party) will be feeding your tracking data to TracPlus.


Third-Party Compatible Devices include:

  • BlueSky
  • Field Intell
  • Guardian
  • IndigoSat
  • Latitude
  • SkyConnect
  • SkyTrac
  • SpiderTracks
  • V2track


How do I organize the Sharing of Tracking Data with TracPlus?

  1. Fill out the Account Form. Once submitted, wait for us to process it. Generally, it takes 24-48 hours. This is necessary only if you do not already have an account with TracPlus.

  2. Request your existing Tracking Provider to share the tracking data for the necessary assets with TracPlus.

  3. Send us an email at support@tracplus.comwith the following details of each device/s:
    1. Manufacturer's SN:
    2. IMEI: (ESN for guardian devices)
    3. Aircraft REGO:


Once these steps have been completed, the tracking data will automatically appear in the TracPlus Software.


What do I do when the sharing period has ended?

With third-party billing, the billing is automated as we cannot control the flow of data through to our servers. Whenever our servers receive data from a third-party device, they will open the billing for that unit for that month. We cannot activate or deactivate these units and as such, the only way to manage the fees associated with using these devices is to have automated billing.


Once you no longer require our services, it is important that you contact the company that provides your airtime for that particular unit and request they stop forwarding the data to TracPlus or you will continue to be charged a monthly fee, as well as per message charges. In some cases, third-party providers may provide an online self-management portal for you to manage this.


If you have any further questions or require assistance, please don’t hesitate to contact us via email at support@tracplus.com




 

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