Instructions on how to send the log files to TracPlus Support are as follows:


  • If you have an SD card reader (preferred method):
  • Remove the Rubber strip from the front of the device (where the buttons are)
  • While looking at the buttons, please remove the Black SD Card from the slot on the left side of the device.
  • With the SD Card removed, please insert it into the SD Card Reader.
  • Plug the reader into a computer and open the SD Card in the File Explorer.
  • Copy the required Log files to a local new folder (e.g. named RockAIR TP1718535).
  • Compress the folder (e.g. .zip).
  • Send the compressed folder via email to support@tracplus.com.


If you do NOT have an SD card reader, you can connect the unit to a computer via USB:


  • Unplug the device
  • Hold the Yellow and Blue buttons together until all of the lights turn on
  • Press the Blue button by itself and the Blue and Yellow lights should start flashing out of time with the Green and the Red lights
  • When this is happening, plug the unit via USB into a computer
  • Open the drive that appears on your computer when it’s plugged in
  • Copy the required Log files to a local new folder (e.g. named RockAIR TP1718535).
  • Compress the folder (e.g. .zip).
  • Send the compressed folder via email to support@tracplus.com.


If you have any questions, please give TracPlus Support a call