Instructions on how to send the log files to TracPlus Support are as follows:
- If you have an SD card reader (preferred method):
- Remove the Rubber strip from the front of the device (where the buttons are)
- While looking at the buttons, please remove the Black SD Card from the slot on the left side of the device.
- With the SD Card removed, please insert it into the SD Card Reader.
- Plug the reader into a computer and open the SD Card in File Explorer.
- Copy the required Log files to a local new folder (e.g. named RockDASH SN).
- Compress the folder (e.g. .zip).
- Send the compressed folder via email to support@tracplus.com.
If you do NOT have an SD card reader, you can connect the unit to a computer via USB:
- Unplug the device
- Hold the Yellow and Blue buttons together until all of the lights turn on
- Press the Blue button by itself and the Blue and Yellow lights should start flashing out of time with the Green and the Red lights
- When this is happening, plug the unit via USB into a computer
- Open the drive that appears on your computer when it’s plugged in
- Copy the required Log files to a local new folder (e.g. name the folder RockDASH SN).
- Compress the folder (e.g. .zip).
- Send the compressed folder via email to support@tracplus.com.
If you have any questions, please give TracPlus Support a call.
- NZ: 0800 872 275 or +64 3 477 8656
- AU: 1800 330 740
- US: (678) 782 8090