Viewing and Managing Assets & Devices in TracPlus Cloud

TracPlus Cloud now allows you to manage your assets, which you previously did via the old MyTracPlus portal. In the Manage section, you can view Assets & People (Helicopter, Boat, Car, etc.) and view Devices (physical tracking units) that you own and are shared with you.

To navigate to the Manage section, click on the Manage iconon the lefthand side of the screen.

NOTE: Only users with the Administrator role can make changes to the Assets and Devices

Overview: Manage section (Assets & Devices)

In TracPlus Cloud, you can view the assets that your organisation owns and are shared with you. 

• Assets: The assets are the name you give to your aircraft, boat or car to identify easily that it's that particular device. (e.g. VH-ASW or Smith 1 Boat)
• Devices: Devices are the actual tracking units and devices that you own or are shared with you. (e.g. RockAIR, Spidertracks, Flightcell DZMx, etc)

1. Assets & People: View the assets that you own or the ones that are shared with you in a tabular format.

a. Name: Asset name that appears on the map to allow you to identify easily.

b. Make/Model/Variant: The make, model and variant set for that particular asset in our TracPlus system.

c. Assigned Devices: Displays the manufacturer's name and device type assigned to a particular asset.

d. TracPlus Serial: This column shows TracPlus Serial number used internally to identify a device.

e. Owner: This column shows who owns the device.

f. Actions: There are two actions depending on a user's role. You can either view or edit the asset.

2. Devices: View the devices that you own or the ones that are shared with you in a tabular format.

a. TracPlus Serial: The TracPlus Serial number is allocated and used internally to identify devices.

b. Make/Model: Displays the manufacturer name and device type.

c. Status: This column shows whether the device is Active / Suspended / Deactivated.

d. Assigned Asset: This shows the name of the asset to which the device is assigned. 

Both lists can be sorted by TracPlus Serial, IMEI number and Manufacturer Serial via the dropdown menu. An alternative way to search for these devices is by using the search bar located at the top right of the list.

As a user you would see the following two icons under the Action column depending on the permissions level they have: 

• Edit icon: The icon indicates that the asset is editable. To edit an asset, your organisation must be the owner of the device, and you must have the administrator role.
• Info icon:  The icon indicates that you can view the asset's information.

Editing Asset Details

To manage and edit assets as an administrator, please follow the instructions below:

1. Navigate to the Manage section, click on the Manage iconon the lefthand side of the screen.
2. Under the Assets & People tab, you will see a list of assets that you own and are shared with you.
3. To edit the asset, click on the Edit icon  under the "Action" column for that asset.
4. In the Asset Details section, edit the details you wish to edit. (e.g. Name of the asset, messaging handle, what type of asset it is and much more.)
5. Click Save to save changes.
   
   

Asset Details section for an Asset accessed via Manage section

If you are an Administrator and would like to learn more: Guide for Administrator users in TracPlus Cloud.

Editing Emergency Contacts for an asset

To manage and edit Emergency contacts for an asset as an administrator, please follow the instructions below:

1. Navigate to the Manage section, click on the Manage iconon the lefthand side of the screen.
2. Under the Assets & People tab, you will see a list of assets that you own and are shared with you.
3. To edit the asset, click on the Edit icon  under the "Action" column for that asset.
4. This will take you to that particular asset's management section. Scroll down to the Emergency Contacts section.
5. A list of available contacts will be displayed. Click on Edit icon under the "Actions" column. 
6. Click on the icons (Phone or SMS) next to their number or email address icon to enable the notification service for them to either receive a phone call (if on Notify & Call plan) or a text message notification for a Distress Incident or AMS Overdue session.
   
   If the option is enabled, the icons will be highlighted in Blue. To disable notifications for that contact, simply click on the icon again and it will turn into a grey colour to indicate that it is not active.
   
   Note: You are unable to make changes to the contact details in the dialogue box. To edit the contacts, click on the link: “Create and edit contacts on the organisation settings page” present at the bottom of the Emergency contacts box.

Enabling and Managing Emergency Contacts for an Asset accessed via the Manage section.

If you are an Administrator and would like to learn more: Guide for Administrator users in TracPlus Cloud.

Managing In-case of Emergency Voice Call Priority for an asset

To manage the call priority for voice contacts in case of emergency for an asset as an administrator, please follow the instructions below:

1. Navigate to the Manage section, click on the Manage iconon the lefthand side of the screen.
2. Under the Assets & People tab, you will see a list of assets that you own and are shared with you.
3. To edit the asset, click on the Edit icon  under the "Action" column for that asset.
4. This will take you to that particular asset's management section. Scroll down to the Voice Contacts section.
   
   The Voice contact section allows you to prioritise your emergency contacts i.e., manage the order in which contacts will be notified in case of emergency. This is only available for organisations who are on either Notify then Call or Notify & Call plans.

   
   

   Further information on Distress Notifications and Escalations can be found here: https://www.tracplus.com/product/features/distress-notifications-and-escalations 

5. To move the priority of an asset to called first or later, select voice contacts from the Contacts table and Drag rows to re-order the call priority.
   
   Note: In order to see the contacts in this list you would need to make sure that in the Emergency Contacts section for contact the option to receive calls/phone icon is enabled (highlighted in blue).   

Managing the call priority in case of emergency for an asset accessed via the Manage section.

If you are an Administrator and would like to learn more: Guide for Administrator users in TracPlus Cloud.

Enable and Manage Active Monitoring System (AMS) for an asset

The Active Monitoring System (AMS) is only available for RockAIR and Flightcell DZM devices. The AMS session is triggered by pressing the "Yellow" button on your RockAIR device. It is important to turn the AMS session off by pressing the "Yellow" button again before you turn off the aircraft. 

To manage the AMS settings for an asset, please follow the instructions below:

1. Navigate to the Manage section, click on the Manage iconon the lefthand side of the screen.
2. Under the Assets & People tab, you will see a list of assets that you own and are shared with you.
3. To edit the asset, click on the Edit icon  under the "Action" column for that asset.
4. This will take you to that particular asset's management section. Scroll down to the Active Monitoring Settings section. 
   
   We recommend users to keep it on the organisation's default settings but if you wish to update the configuration for each asset you can click on the "Override Organisation Defaults" option.
5. In the "Override Organisation Defaults" option, you would find the Of Concern Timeout (minutes), Overdue Timeout (minutes), and Stationary Count (reports) option.
   
   To learn more about what these terms mean visit: How to use the Automated Monitoring Service.
6. Click Save to save changes.
   
   

AMS setting for an asset accessed via the Manage section.

IMPORTANT: Please note that if the AMS session has been left on, then even if the device has been turned off, it will continue to request tracks from the device to monitor its status. This will trigger ‘of concern’ and ‘overdue’ alerts. 

If you are an Administrator and would like to learn more: Guide for Administrator users in TracPlus Cloud.

Managing and Adding contacts to Messaging Whitelist for an asset

Messaging Whitelist contains a contact list that is allowed to send text messages to this device. If a number isn't added to the list and that number tries to send a message to a device without being added here first then the message won't be delivered. However, if a message is sent from the Device to a contact that is not on the Messaging Whitelist then that new contact will be automatically added as a Whitelisted contact with an "Unknown @arax contact" name.

It is important that as an Administrator you manage and add the contacts that will be allowed to send messages to a particular device.

To manage the messaging whitelist for an asset, please follow the instructions below:

1. Navigate to the Manage section, click on the Manage iconon the lefthand side of the screen.
2. Under the Assets & People tab, you will see a list of assets that you own and are shared with you.
3. To edit the asset, click on the Edit icon  under the "Action" column for that asset.
4. This will take you to that particular asset's management section. Scroll down to the Messaging Whitelist section.
5. You can add a contact by clicking the "Add Contact" button which will show you a list of contacts that are added to your organisation. 
6. Select the contact you wish to add and it will appear in Messaging Whitelist section.
7. If you wish to remove a contact, click on Bin/Delete icon under the Actions tab.
8. All changes are saved automatically. 

Adding a contact to the Messaging Whitelist for an asset accessed via the Manage section.

If you have any further questions or require assistance, please don’t hesitate to contact us via email at support@tracplus.com