RockAIR
The RockAIR is a portable glare-shield mounted satellite/cellular tracking and messaging device with Bluetooth support for Apple iPad and iPhone. It has bui...
Tue, 13 Aug, 2019 at 12:28 PM
Please see the following model specific instructions for updating the firmware on your device. Updating firmware on a RockAIR Updating firmware o...
Tue, 6 Oct, 2020 at 9:04 AM
The RockAIR is a dual-mode Iridium/cellular tracking and messaging device. It can transmit its position from anywhere on Earth. Primarily designed for car...
Wed, 10 Jun, 2020 at 1:39 PM
From time to time, device manufacturers release new versions of the software which runs on your tracking device tracker (called firmware) to fix bugs or add...
Fri, 16 Apr, 2021 at 9:12 AM
The Mailbox Check happens when a device sends a request to Iridium to get any messages that that may be waiting to be delivered to the device. A mailbox che...
Tue, 25 Jun, 2019 at 1:56 PM
Instructions on how to send the log files to TracPlus Support are as follows: If you have an SD card reader (preferred method): Remove the Rubber stri...
Thu, 24 Oct, 2019 at 2:56 PM
The GPS/GNSS module used in the Rock Seven devices (RockAIR, RockFLEET, RockSTAR) is the NEO-M8 from u-blox. The module automatically uses both GPS and ...
Thu, 24 Oct, 2019 at 2:58 PM
Occasionally after a firmware upgrade or a reset, a RockAIR may have a blue flashing LED, which indicates that the RockAIR is in a diagnostic self-test mode...
Thu, 24 Oct, 2019 at 2:59 PM
Some customers may have a preference for operation of the RockAIR without the internal battery connected or installed. The RockAIR will work correctly ...
Thu, 24 Oct, 2019 at 3:01 PM
On 13 May 2019, TracPlus issued a service bulletin TP-SB-001 for the correct connection of external sensors or switches to the RockAIR for the automat...
Thu, 24 Oct, 2019 at 3:03 PM