RockAIR

RockAIR Overview
The RockAIR is a portable glare-shield mounted satellite/cellular tracking and messaging device with Bluetooth support for Apple iPad and iPhone. It has bui...
Tue, 13 Aug, 2019 at 12:28 PM
Updating firmware on a Rock7 Device
Please see the following model specific instructions for updating the firmware on your device. Updating firmware on a RockAIR Updating firmware o...
Wed, 31 Jul, 2019 at 10:30 AM
RockAIR User Guide
The RockAIR is a dual-mode Iridium/cellular tracking and messaging device. It can transmit its position from anywhere on Earth. Primarily designed for car...
Mon, 30 Sep, 2019 at 4:55 PM
Updating firmware on a RockAIR
From time to time, device manufacturers release new versions of the software which runs on your tracking device tracker (called firmware) to fix bugs or add...
Thu, 10 Oct, 2019 at 5:28 PM
Mailbox Checks
The Mailbox Check happens when a device sends a request to Iridium to get any messages that that may be waiting to be delivered to the device. A mailbox che...
Tue, 25 Jun, 2019 at 1:56 PM
How to Access the RockAIR Log Files
Instructions on how to send the log files to TracPlus Support are as follows: If you have an SD card reader (preferred method): ·        Remove the ...
Tue, 20 Aug, 2019 at 3:15 PM
GPS/GNSS Chip Accuracy in Rock Seven Devices
The GPS/GNSS module used in the Rock Seven devices (RockAIR, RockFLEET, RockSTAR) is the NEO-M8 from u-blox. The module automatically uses both GPS and GN...
Tue, 25 Jun, 2019 at 1:56 PM
Help! My RockAIR has a flashing blue light and doesn't track?
Occasionally after a firmware upgrade or a reset, a RockAIR may have a blue flashing LED, which indicates that the RockAIR is in a diagnostic self-test mode...
Tue, 25 Jun, 2019 at 1:56 PM
Disconnecting or removing the battery from a RockAIR
Some customers may have a preference for operation of the RockAIR without the internal battery connected or installed.  The RockAIR will work correctly wi...
Tue, 25 Jun, 2019 at 1:56 PM
TP-SB-001 Service Bulletin connection of external sensors to the RockAIR
  On 13 May 2019, TracPlus issued a service bulletin TP-SB-001 for the correct connection of external sensors or switches to the RockAIR for the automatic...
Tue, 25 Jun, 2019 at 1:56 PM