There are many times when you may need to temporarily suspend emergency monitoring of a device. this may be due to maintenance requirements, system test, or for training purposes.

This can be completed in the system, with the ability to suspend the monitoring for 12 hours at a time, and it can be re-enabled at any time in that period or automatically resume monitoring at the end of the 12 hour period. If you require suspension of emergency monitoring for a longer period of time, you will need to suspend the monitoring for a second period.

To Suspend Monitoring

Log into and navigate to My Assets

Select the required asset from the list by clicking on its name.

On the asset page that appears, scroll down to Emergency Monitoring And Notification Service. Click Suspend Monitoring.

You will be asked to confirm this action by clicking Suspend Monitoring.

You will get a countdown of the time left of the suspension.

To Resume Monitoring

Navigate back to the asset you would like to resume monitoring for as above. Select resume monitoring and confirm on the following page.

Select Resume Monitoring and regular monitoring will start again.