Description of Invoice Fields

  1. Device plan charges : These charges relate to your monthly tracking plan. On your invoice it displays as Echo for the RockAIRs and Charlie for the Garmin devices. Any device appearing on the device plan includes the Terminal fee, Tracking allowance fee, Service charges. If you are on a plan and receive overages (Overages means tracking over satellite that exceeds the threshold of your plans) these charges will appear under Tracking airtime usage. 

  2. Usercode monthly fees : These charges relate to your user codes to access the portal ($15USD per user code).

  3. Terminal monthly fees : These charges relate to activation of your satellite contract with the satellite provider. These charges are incurred when devices are not assigned to a particular plan. When a device is not assigned to a plan it will be charged a Terminal fee, Service fee and Tracking airtime usage.

  4. Tracking airtime usage : These charges relate to tracking over Satellite; devices that are not assigned to plans will be charged for any tracking and messaging over satellite. Devices assigned to plans will only be charged for Overages and SMS over Satellite. 

  5. Voice plan fees : These charges relate to keeping your voice service active for a device that consists of a satellite voice sim card and does not include usage of voice service. 

  6. Voice airtime usage : These charges relate to the usage of your voice service depending on the minutes consumed. The invoice will reflect the duration for the same. 

  7. Services charges : These charges relate to the Distress monitoring services for each device and the Cellular IP fees for the devices that are not assigned to a plan. 

We hope this information is helpful, if you have any questions or queries on this please feel free to reach out to us and we will be happy to assist.